Help Desk personnel are located at the front desk of the HelpDesk@SEC, which is located on the lower level of the UIW Student Engagement Center.
Students and faculty may bring their laptops to the front desk for diagnostic services and minor troubleshooting. The HelpDesk@SEC serves as the initial point of contact for all calls related to desktop and laptop support as well as calls related to audiovisual classroom support.
Call the HelpDesk@SEC or submit a ticket when you have technical troubles or need service with:
After daytime work hours, there is a 24X7 Help Desk Service that the UIW community can call to report problems and to seek assistance
On-campus @ extension 2721
Locally @ (210) 829-2721
24x7 Phone Support
(210) 829-2721 firstname.lastname@example.org
Fall and Spring
|Monday – Thursday||Monday – Friday|
|7 AM – 7 PM||7 AM - 5 PM|
|7 AM - 5 PM|
Hours subject to change during Christmas and Summer Breaks.
Please check back on this page to keep up to date with our hours of operation.