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UIW Help Desk

Help Desk

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Help Desk Services

Coming Soon: Visit the HelpDesk@theSC!

We’re moving. The Help Desk and Media Center lab in the Library are closing. Visit us in our new digs across from the pub on the ground floor of the Student Center after its opening on August 28.

Help Desk personnel are located at the front desk of the Media Center Computer Lab, which is located on the ground floor of the UIW Mabee Library.  The desk is open to serve the UIW community Monday through Saturday (M-Th,  7 a.m. to 7 p.m.; Fri 7 a.m. to 5 p.m.; Sat, 8 a.m. to noon).  Check here for holiday hours and exceptions.

Students and faculty may drop off their laptops to this help desk for service. This desk at the Media Center Lab serves as the initial point of contact for all calls related to desktop and laptop support as well as calls related to audiovisual classroom support.

When to Call the Help Desk

Call the Help Desk or submit a ticket when you have technical troubles or need service with:

  • Computer hardware
  • Software
  • Email
  • Blackboard
  • MyWord
  • Username and password
  • Classroom technology
  • Meeting room technology
  • Network and more .....

24×7 Help Desk

After daytime work hours, there is a 24X7 Help Desk Service that the UIW community can call to report problems and to seek assistance              

Connecting on Campus

On-campus @ extension 2721 | Locally @ 210-829-2721 Toll-free @ 1-866-614-5043 | helpdesk@uiwtx.edu